Shipping policy

Shipping Policy – House of Royal Scents
At House of Royal Scents, we are committed to delivering your fragrances safely, efficiently, and with care.


1. Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed
Orders are not processed on weekends or public holidays
During high-demand periods, processing times may be slightly extended

2. Shipping & Delivery Time
Estimated delivery time: 2–5 business days (depending on your location within South Africa)
Delivery times are estimates and may vary due to courier delays beyond our control


3. Courier Services
We partner with reliable courier companies to ensure your order arrives safely.
A tracking number will be provided once your order has been shipped.


4. Shipping Costs
Shipping fees are calculated at checkout based on your location
Any promotional free shipping offers will be clearly stated on our website


5. Proof of Delivery
All orders are shipped with tracking and delivery confirmation
A signature may be required upon delivery
Once the courier confirms delivery, House of Royal Scents is no longer liable for the parcel


6. Incorrect Address
Customers are responsible for providing accurate delivery information
If an incorrect address is provided:
We are not responsible for lost or delayed parcels
Additional courier fees may be charged to resend the parcel


7. Delays & Liability
While we strive to meet delivery timelines, House of Royal Scents is not responsible for delays caused by:
Courier issues
Weather conditions
Strikes or unforeseen circumstances


8. Damaged Parcels
If your parcel arrives damaged:
You must report it within 24 hours of delivery
Provide clear photo or video evidence
Refer to our Returns & Refund Policy for full details


9. Uncollected or Returned Parcels
If a parcel is:
Not collected
Refused upon delivery
Returned to us due to customer error
The customer will be responsible for:
All additional shipping costs to resend the parcel


10. Order Tracking
Once your order is shipped, you will receive a tracking number to monitor your delivery in real time.


11. Contact Information
For any shipping-related queries, please contact:
📧 Email: houseofroyalscents1@gmail.com
📱 WhatsApp/Phone: 0679249877
By placing an order with House of Royal Scents, you agree to this Shipping Policy.