Privacy policy

Privacy Policy – House of Royal Scents
Last updated: March 30, 2026
House of Royal Scents (“we”, “us”, or “our”) operates this website and online store using the Shopify platform. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our services.
By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Compliance with South African Law (POPIA)
We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
We ensure that your personal information is:
Collected lawfully and transparently
Used only for legitimate business purposes
Stored securely and protected from unauthorized access

2. Personal Information We Collect
We may collect the following information when you interact with our store:
Personal & Contact Information
Full name
Email address
Phone number
Billing and shipping address
Order & Transaction Information
Products viewed, added to cart, or purchased
Order history and transaction details
Payment Information
Payment details are processed securely through trusted third-party providers (we do not store full card details)
Technical & Usage Information
IP address
Browser and device information
Website activity and interactions
Customer Communication
Messages, emails, or inquiries you send to us

3. How We Use Your Information
We use your personal information to:
Process and fulfill your orders
Deliver products via courier services
Communicate with you about your orders or inquiries
Provide customer support
Improve our website and services
Prevent fraud and ensure security
Send marketing communications (only if you opt in)

4. Marketing & Communication
If you choose to receive marketing messages:
You may receive promotions, offers, or updates
You can unsubscribe at any time using the link in our emails
We will never send spam or sell your personal information.

5. Sharing of Personal Information
We only share your information when necessary, including with:
Shopify (our eCommerce platform)
Payment providers (for secure transactions)
Courier companies (for delivery of your orders)
Service providers (e.g. analytics, IT support)
All third parties are required to protect your information.

6. International Data Transfers
Your information may be processed outside South Africa through Shopify or other service providers. We ensure that appropriate safeguards are in place to protect your data.

7. Cookies & Tracking Technologies
We use cookies to:
Improve your browsing experience
Analyze website traffic
Personalize content and advertisements
You can disable cookies in your browser settings if you prefer.

8. Data Security & Retention
We take reasonable steps to protect your personal information. However:
No system is 100% secure
You share information at your own risk
We retain your data only as long as necessary to:
Fulfill orders
Comply with legal obligations
Resolve disputes

9. Your Rights (POPIA)
You have the right to:
Access your personal information
Request correction of incorrect data
Request deletion of your information
Object to or restrict processing
Withdraw consent at any time
To exercise these rights, contact us using the details below.

10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.

11. Children’s Privacy
Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.

12. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will take effect immediately once posted on our website.

13. Contact Us
For questions, requests, or concerns regarding your privacy:
📧 Email: houseofroyalscents1@gmail.com
📱 WhatsApp/Phone: 0679249877
By using our website, you confirm that you have read and understood this Privacy Policy.