Refund policy

Returns & Refund Policy – House of Royal Scents
At House of Royal Scents, we are committed to delivering premium fragrances with exceptional care. Due to the delicate and personal nature of our products, the following policy is strictly enforced to protect both our customers and our brand integrity.

1. Hygiene & Product Integrity (Opened Items)
For hygiene and quality assurance reasons, all sales are final on opened or used products.
We do not accept returns or offer refunds if:
The product has been opened or used
The fragrance does not meet your personal preference
The scent differs from your expectations
Fragrance is a personal experience, and we encourage customers to review descriptions carefully before purchasing.

2. Product Expectations
We do not guarantee that a fragrance will smell identical on every individual, as body chemistry varies.
Therefore, no refunds or exchanges will be granted based on scent preference or expectation.

3. Proof of Purchase Required
All claims must be supported by:
Valid proof of payment
Order confirmation details
Without this, no return, refund, or exchange will be processed.

4. Damaged, Faulty, or Incorrect Items
If your order arrives damaged, defective, or incorrect, you must:
Notify us within 24 hours of delivery
Provide clear photos or videos as evidence
Retain all original packaging
⚠️ Failure to report within 24 hours will result in the claim being automatically declined.

5. Returns & Courier Costs
All return shipping costs are the responsibility of the customer
Original shipping/courier fees are non-refundable
We are not liable for items lost or damaged during return transit

6. Return Eligibility
Returns will only be considered if:
The product is unopened, unused, and sealed
It is returned in its original condition and packaging
The claim complies with all conditions above

7. Refund Processing
Once your return has been reviewed and approved:
Refunds will be issued via the original payment method
Please allow 5–10 business days for processing

8. Authenticity Guarantee
We proudly guarantee that all products sold by House of Royal Scents are 100% authentic and sourced from reputable suppliers.

9. Right to Refuse
House of Royal Scents reserves the right to:
Refuse any return that does not meet our policy requirements
Reject claims submitted outside the specified time frames
Deny refunds where evidence is insufficient or invalid

10. Contact Information
For all return or refund inquiries, please contact:
📧 Email: houseofroyalscents1@gmail.com
📱 WhatsApp/Phone: 0679249877

By completing a purchase with House of Royal Scents, you acknowledge and agree to this Returns & Refund Policy.